Privacy Policy and Terms of Use

Hormang is an online marketplace at hormang.co.uz where people looking for a service ("customers") post requests and independent professionals ("providers") send offers. Hormang is operated by "UMR KO" MCHJ, registered in the Republic of Uzbekistan under taxpayer identification number (STIR) 313081122, with its address at Navoiy viloyati, Navoiy shahri, M.Tarobiy shoh ko'chasi, 42-uy, 117-xonadon ("Hormang", "we", "us").

We are the owner and operator of the personal data described in this policy. This policy explains what personal data we collect when you use the Hormang website and its Telegram bot, why we collect it, who can see it, and what choices you have. It follows the Law of the Republic of Uzbekistan No. ZRU-547 of 2 July 2019 "On Personal Data".

By creating an account you confirm that you have read this policy. We do not treat that single step as consent for everything: what we need to run Hormang for you rests on our agreement with you (the Terms of Use), and for other purposes we ask for your consent separately, in boxes that are never ticked for you (section 3). You can withdraw each consent at any time (section 9).

You give us directly

Do not put information in requests, photos or messages that you do not want the other party to see, such as your exact home address, ID documents, bank details, or sensitive details about health, religion, political views or criminal record, unless it is needed for the job.

Created when you use Hormang

• Account activity: when you registered and last logged in, your active role, and account status.
• Message status: when each message was delivered and read; your average time to reply (shown on your profile).
• Tanga records: your balance and every purchase, spend, bonus, referral and adjustment.
• Payment records: for each Tanga purchase, the package, amount, payment system (Payme or Click), its transaction ID, status and times. We never receive your card number.
• Badges and moderation records: badges you have earned, reports about you, and notes made by our staff.
• Telegram link (only if you use our bot): your Telegram chat ID and the phone number you shared with the bot.
• Consent records: each consent you gave or withdrew, the wording and version you saw, and the date and time.
• Technical data: IP address, browser and device type, and pages visited, collected through our hosting and, if you agree, our analytics (section 6).

We use personal data only for the purposes below, and only the data listed for each purpose. Each purpose has its own ground: what we need to provide Hormang to you under our agreement (the Terms of Use); a duty the law places on us; our legitimate interest in running a safe and trustworthy platform, where this does not override your rights; or your separate consent.

How we record your consent. For every consent we keep the exact wording and version you saw, your choice, and the date and time, so that we can show later what you agreed to. You can see and change your choices at any time in Settings → Privacy and security (section 9).

We do not sell your personal data or give it to other companies for their advertising. If you tick the separate promotions box when you register, or later in Settings → Privacy and security, we may send you news and promotions about Hormang's own services by SMS, email, Telegram or in the app. The box is never ticked for you, and not ticking it does not change what you can do on Hormang. You can withdraw it at any time in Settings → Notifications or by writing to support@hormang.co.uz; service messages such as login codes continue.

Your phone number and email are never shown to other users. Customers and providers communicate only through Hormang chat.

If Hormang is sold, merged or reorganised, your data may pass to the new operator, who must follow this policy.

We use the following companies to run Hormang. Each receives only the data it needs and may use it only to provide its service to us.

Yandex, Telegram and Resend are located outside Uzbekistan. We send them data only for the purposes shown in the table, and only with your separate consent, which we ask for when you create an account in a box that is never ticked for you. If you do not give it, you can still use Hormang, but you cannot add an email address or use the Telegram bot, and analytics will not run for you. You can withdraw this consent at any time in Settings → Privacy and security; we then stop sending your data to these companies, but they handle what they already hold under their own policies.

When your data is passed to someone else. If your personal data is passed to a third party, such as a company in this section or, when you post a request or send an offer, another user (section 4), we tell you in writing within 3 days. In practice: (1) this policy and the consent screens at signup list every company that receives data, what it receives, why and in which country; (2) when you post a request or send an offer, the screen shows what the other user will see before you confirm, and the notice is saved in your account history; (3) if we add a new company or start sending a new kind of data, we notify you in the app or the Telegram bot within 3 days of the first transfer and, where the law requires it, ask for your consent again. We do not send a notice where the law does not require one, for example when a public authority receives data in the exercise of its powers.

Needed for the site to work. We set one secure cookie that keeps you logged in for up to 30 days. Your browser's local storage also keeps your session, active role, language, display settings and a copy of some profile data, so pages load quickly. You can clear these at any time in your browser settings; you will then be logged out. Apart from the companies in section 5, loading the site does not send your IP address to anyone else: fonts, scripts and images come from Hormang's own servers.

Analytics (only with your consent). If you agree in the cookie banner, we use Yandex Metrica to count visits, see which pages and buttons are used, and record how pages are used (scrolling, clicks and page changes), with the text you type in forms and the content of chats and requests hidden. Yandex then receives your IP address and information about your device and browser. If you do not agree, Yandex Metrica is not loaded.

The cookie banner appears on your first visit. Nothing from Yandex loads until you accept. You can change or withdraw your choice at any time from the link at the bottom of any page, as easily as you gave it. The site works the same either way.

Our website and main database run on servers physically located in the Republic of Uzbekistan, provided by SUVAN NET LLC (aHOST), Tashkent. We do not collect biometric or genetic data. The only data that leaves Uzbekistan is what the companies in section 5 receive, as described there.

We keep data only as long as needed for the purposes in section 3 or as the law requires. When a purpose ends or you withdraw a consent, we delete the data unless the last column gives a reason to keep it longer:

When you delete your account, this happens:

1. Before deleting, the app shows your Tanga balance and tells you that the Tanga left in your account will be cancelled and is not refunded (Terms of Use, section 10.6).
2. We immediately remove your phone number, email, login PIN and hint, unlink your Telegram, log you out of all devices, and remove your provider profile and portfolio from public view.
3. On requests, offers, chats and reviews you exchanged with other users, your name is replaced with "Deleted user". They stay visible to the other user only for the periods in the table above; after that, chats, requests and offers are deleted and reviews are permanently unlinked from you.
4. We keep records that identify you only where the law requires it (payment and Tanga records, consent records) or where we need them to establish or defend a legal claim (reports and moderation records), for the periods in the table above, and for no other purpose.
5. We send you a written confirmation (by SMS or Telegram message) before your phone number is removed.
6. Anything left in backups is removed within 30 days.

We protect your data with encrypted connections (HTTPS), one-time login codes instead of passwords, an optional login PIN stored only in hashed form, and access to staff tools limited to authorised staff with individual accounts. Card payments are handled entirely by Payme and Click.

No system is completely secure. Keep your phone and email secure, never share login codes, and tell us at tech@hormang.co.uz if you think someone has accessed your account. If a leak of personal data happens, we notify the authorised state body within 24 hours of discovering it and send details of the cause and of what we have done within the next 72 hours, as the law requires for leaks linked to transfers abroad (we apply the same deadlines to every leak). We tell affected users without delay and, where possible, within 72 hours of confirming that their data is at risk, and explain what happened and what they can do.

Under the law of Uzbekistan you have the right to know whether we process your data and what we hold; to receive information about how it is used (why, how, by whom, for how long, and whether it is sent abroad) and a copy; to have inaccurate or incomplete data corrected; to withdraw consent; to ask us to suspend processing of data that is incomplete, outdated, inaccurate, unlawfully obtained or not needed for its purpose; and to have data deleted, subject to records we must keep by law.

Our answers. We answer requests for information and copies within 7 working days, and we correct or complete your data within 3 days of your request (we may ask for proof of the new details). If we refuse a request, we tell you in writing, with the reason, within 10 days.

If you disagree. You can reply to our answer at support@hormang.co.uz and we will review it within 7 working days. You can also complain to the authorised state body for personal data — currently the Personalization Agency (Tashkent, Yunusabad district, Bogishamol street 160A; tel. +998 71 207-70-94; info@dpm.uz; dpm.uz) — or go to the competent court.

Hormang is for people aged 18 and over. We do not knowingly collect data from younger users; if we learn that we have, we delete the account.

Some services, such as childcare and tutoring, involve children. Do not post a child's name, photo or other identifying details in a request or chat unless the provider needs it to do the job.

We may update this policy when the platform or the law changes. We will post the new version here with a new effective date and tell you in the app at least 14 days before a significant change takes effect. If a change needs your new consent, we will ask for it.

This policy is published in Uzbek, Russian and English. If the versions differ, the Uzbek version prevails.

Contact for privacy questions: "UMR KO" MCHJ, Navoiy viloyati, Navoiy shahri, M.Tarobiy shoh ko'chasi, 42-uy, 117-xonadon · Privacy and support: support@hormang.co.uz · Security: tech@hormang.co.uz · General: info@hormang.co.uz · +998 70 183 01 45

Person responsible for personal data: Akhmadjon Murodullaev, CEO of "Hormang"

These Terms of Use ("Terms") are an agreement between you and "UMR KO" MCHJ, registered in the Republic of Uzbekistan under taxpayer identification number (STIR) 313081122, address Navoiy viloyati, Navoiy shahri, M.Tarobiy shoh ko'chasi, 42-uy, 117-xonadon ("Hormang", "we", "us"). They apply to the Hormang website at hormang.co.uz and the Hormang Telegram bot (together, the "Platform").

These Terms are a public offer to anyone who wants to use the Platform. You accept them when you tick the consent box on the sign-up screen, which links to the current version of these Terms, and create an account. We record which version you accepted and the date and time. By doing so you accept these Terms and confirm that you have read our Privacy Policy; your consents to transfers of data abroad and to promotional messages are separate boxes, described in the Privacy Policy. If you do not agree, do not use the Platform.

Words used in these Terms

Customer

a user who posts a request for a service.

Provider

a user who offers to perform a service. One account can act as both.

Request

a description of the service a customer needs, created through the questionnaire.

Offer

a provider's proposal in response to a request, with a price and message.

Tanga

Hormang's internal service credit that providers use to send offers.

Hormang is an online marketplace that helps customers find independent providers of local services in Uzbekistan. We provide the tools: the questionnaire, offers, chat, reviews and Tanga.

Hormang is only an intermediary. We do not perform any service, we do not employ providers, and we are not a party to the agreement between a customer and a provider. The agreement about the work, its price, timing and quality is made directly between the two of you, and each of you is responsible for keeping it.

Hormang does not receive or hold payments for services. The customer pays the provider directly, on the terms you agree between you.

Being an intermediary does not remove duties that the law places on us as the operator of the Platform, for example on personal data, on giving users the information the law requires, on handling complaints, and on acting against unlawful content. Nothing in these Terms limits those duties.

You must be at least 18 years old and able to enter into a binding agreement under the law of Uzbekistan.

You register with your real first and last name and a mobile phone number, which we confirm by SMS code. You may have only one account.

One account can be used as a customer and as a provider. You can switch roles at any time.

You are responsible for everything done through your account. Keep your phone and login codes to yourself and tell us at tech@hormang.co.uz if you suspect someone else is using your account.

Verified badge. A "verified" badge means only that the provider's phone number was confirmed at registration. It does not mean that Hormang has checked the provider's identity, qualifications, licences, insurance, background or work.

Whether you need to register (for example as an individual entrepreneur, a self-employed person or a company), hold a licence or permit, carry insurance or pay particular taxes depends on the service you offer and how you offer it, and the requirements differ from one kind of service to another. You are responsible for finding out which rules apply to you and for following them. Hormang does not check this and does not give legal or tax advice.

Posting a request is free. Describe the job accurately and add only photos and details you are happy for providers to see.

To prevent spam, there is a waiting time between requests, and it becomes longer if you post several requests in a short period.

A request stays open for offers until you accept an offer, deactivate it, or it reaches the offer limit (section 5).

You can delete a request only while it has no offers. After offers arrive you can deactivate it instead.

You are not obliged to accept any offer.

Sending an offer costs Tanga. The cost is set by Hormang for each request, based on its category and the options the customer chose, and is shown to you before you send; Tanga is deducted only after you confirm.

An offer includes your price and a message, and may include files. The price in an offer is an estimate. The final price is what you and the customer agree in chat.

Sending an offer opens a chat with the customer. Contacting customers through Hormang is possible only by sending an offer.

Each request accepts a limited number of offers, and each provider can have only one active offer per request. The current limits for the request are shown in the app before you send an offer. You cannot send an offer on your own request.

When the customer accepts one offer, the request closes and all other offers on it end.

Tanga spent on an offer is not returned if the customer rejects it, does not reply, deactivates the request or chooses another provider. If Hormang removes a request because it is suspicious or breaks these Terms, the Tanga spent on offers still waiting for an answer is returned.

What Tanga is. Tanga is a prepaid service credit used only to send offers on Hormang. It cannot be withdrawn as cash, transferred to another user or exchanged, and earns no interest.

Buying Tanga. You buy Tanga in packages through Payme or Click at the prices shown on the Plans page. The package and number of Tanga shown at checkout are what you receive. Payments are processed by Payme or Click under their own terms; Hormang does not see your card details. The price, the number of Tanga and any bonus Tanga are shown to you before you pay, together with a notice that Tanga purchases are non-refundable (section 6.5). You must confirm that notice before you are sent to Payme or Click, and we record your confirmation.

Using Tanga. Tanga is deducted when you send an offer (section 5). Buying Tanga gives you the right to send offers, not a guarantee of replies, clients or income.

Bonuses. We may give bonus Tanga, for example for completing your provider profile or inviting other providers. Current amounts and limits are shown on the Plans page and in the app. Bonus Tanga has no cash value. Bonuses obtained through fake accounts or other abuse may be cancelled.

No refunds. A Tanga purchase is final and non-refundable. Once Tanga is credited to your balance, we do not return the price you paid for it, whether or not you have used it, including if you stop using Hormang, delete your account, or we suspend or close your account. Tanga cannot be exchanged for money, and bonus Tanga has no cash value. We refund money only: (a) if you were charged by mistake, as set out in section 6.7; (b) if we permanently stop operating Hormang, in which case we refund the price you actually paid for unspent purchased Tanga (section 10.7); and (c) if the law of Uzbekistan gives you a right to a refund that cannot be excluded or limited by agreement. To ask for a refund, use the app or write to support@hormang.co.uz from the phone number or email linked to your account. We give you a request number and pay any refund that is due to the payment method you used, within 10 working days of your request. Where a refund depends on how much Tanga is unspent, bonus Tanga is counted as spent first, then purchased Tanga from the oldest purchase.

Expiry. Tanga does not expire while your account is open. When your account is deleted or closed, the Tanga left in it is cancelled (sections 10.5 and 10.6).

Errors. If Tanga is credited or deducted by mistake, we may correct your balance and will show the correction in your Tanga history. If you are charged twice for the same purchase, or are charged and the Tanga is not credited, ask us as described in section 6.5 and we will credit the missing Tanga or refund the money charged by mistake. If Payme or Click cancels or reverses a payment, the Tanga credited for it is removed from your balance.

Prices. We may change package prices and offer costs; changes do not affect Tanga you already hold.

Agree the scope, price, date and any materials in Hormang chat before work starts, so there is a record if you disagree later.

The customer pays the provider directly, after the work or as you agree, in cash or by card. Hormang does not take part in, guarantee or refund these payments.

Customers should check a provider's profile, reviews and portfolio, and ask for references, before letting anyone into their home or near their children, vehicle or property. Hormang does not check providers' backgrounds.

Providers are responsible for the quality and safety of their work, for having any licence, permit or insurance that their kind of work requires, and for paying the taxes that apply to them.

A job is marked completed when both the customer and the provider confirm it in the app.

Staying on the platform. Our tools (chat history, completion records, reviews and reports) only cover what happens on Hormang. If you arrange or continue a job by phone, messenger or in person outside Hormang, you do so on your own: we cannot see what was agreed, help resolve a disagreement or act on a report about it.

Disagreements about the work, price or payment are between the customer and the provider. You may report a user who breaks these Terms (section 10), but Hormang does not decide who is right in a dispute about a service.

After a job is completed, the customer and the provider can each review the other once, with a rating from 1 to 5 stars and an optional comment and photo. Customers can also rate service quality, attitude and price.

Reviews must be honest and based on your own experience of that job. Do not offer or demand anything in return for a review, and do not threaten a bad review to get a better price.

Reviews are public. Once posted, a review cannot be edited or deleted by its author; only Hormang can remove it, as described in section 8.4.

We may hide or remove a review that is fake, abusive, discriminatory, reveals someone's personal data, is about a different job, or breaks the law. We do not remove reviews only because they are negative.

If you believe a review about you breaks these rules, report it to support@hormang.co.uz and we will review it within 3 working days.

Give false information, impersonate anyone, or create fake or multiple accounts.

Post spam, advertising unrelated to a request, or the same offer repeatedly.

Harass, threaten, insult or discriminate against anyone.

Commit or attempt fraud, including fake jobs, fake completions or fake reviews.

Post content that is illegal, sexual, violent, or that infringes someone else's rights.

Offer or request services that are illegal in Uzbekistan.

Share another person's personal data without their consent.

Interfere with the Platform: probe for weaknesses, scrape data, overload it, or use bots or scripts without our permission.

Reporting. You can report a user from their profile or from chat, choosing a reason and adding a description and screenshots. Reports are reviewed by Hormang staff. Do not make false reports.

What we may do. If we reasonably believe you broke these Terms or the law, or put other users at risk, we may warn you, remove content, hide your profile or offers, or suspend or close your account.

Notice. We will tell you the reason and give you 3 days' notice before a suspension takes effect, except where we must act at once (for example fraud, threats or illegal activity) or where explaining would help fraud, harm another user or break the law.

Appeal. You can ask us to review a decision by writing to support@hormang.co.uz within 14 days. We will reply within 3 working days.

Tanga after suspension or closure. While your account is suspended, your Tanga balance is kept but cannot be used, and it is available again if the suspension ends or is lifted. If we close your account because we reasonably believe you broke these Terms or the law, or put other users at risk, the Tanga left in it is cancelled and is not refunded (section 6.5). If we suspend or close your account by mistake, or you succeed on appeal, we restore your account and your Tanga balance as it was. You can appeal under section 10.4, complain under section 13.3, and you keep your right to go to court.

Deleting your account. You can delete your account at any time in Settings. Before you do, the app shows your Tanga balance, with purchased Tanga and bonus Tanga shown separately, and tells you that the Tanga left in your account will be cancelled and is not refunded (section 6.5). We delete the account only after you confirm this, and we record your confirmation. Some data is kept after deletion, as described in the Privacy Policy.

Ending the service. We may stop operating Hormang. We will give at least 7 days' notice in the app and refund unspent purchased Tanga under section 6.5.

You own the text, photos and files you post ("your content"). You confirm you have the right to post it and that it does not break the law or anyone's rights.

You give Hormang a free, non-exclusive licence to store, display and adapt your content (for example, resize photos) so we can run the Platform. Public content such as provider profiles, portfolios and reviews may be shown to anyone, including on search engines. The licence ends when your content is deleted, except for reviews, which may stay on the reviewed user's profile.

The Hormang name, logo, design, questionnaires and software belong to "UMR KO" MCHJ. You may not copy or use them without our written permission.

The Platform is provided "as is". We try to keep it available and accurate, but we do not promise it will be uninterrupted or error-free.

Because Hormang is only an intermediary (section 2), we are not responsible for the services providers perform, for what users say or do, for payments between users, or for any damage, injury, loss or theft arising from a job, unless we caused it. This does not exclude our responsibility for our own acts or omissions (for example, errors in your Tanga balance, our failure to refund as promised in section 6.5, or our handling of your personal data) or any duty that the law places on us as the operator of the Platform. Any claim about a service must be made against the other user.

We do not guarantee that any provider is qualified, licensed, insured or suitable, or that any request will receive offers.

To the extent the law allows, our total liability to you for loss caused by our breach of these Terms is limited to the greater of the amount you paid Hormang for Tanga in the 2 months before the claim, or 500,000 so'm. This limit does not apply to refunds and balance corrections due to you under section 6, to loss caused by our intent or gross negligence, or to anything that cannot be limited by law.

Nothing in these Terms limits liability that cannot be limited by law, or your rights as a consumer under the law of Uzbekistan.

Changes. We may update these Terms. We will publish the new version with a new effective date and tell you in the app at least 14 days before a significant change takes effect. If you keep using Hormang after that, you accept the new Terms; if you do not agree, you can delete your account (section 10.6); the Tanga left in it is not refunded (section 6.5).

Governing law. These Terms are governed by the law of the Republic of Uzbekistan.

Disputes with Hormang. Before going to court, send us a written complaint: by email to support@hormang.co.uz, by message to @hormang_support on Telegram, or by post to the address in section 13.6. We give you a complaint number within 1 working day and reply within 7 days of receiving the complaint; we record the date we received each complaint and the date we answered it. If we cannot resolve it, the dispute will be heard by the competent court at Hormang's location. This does not take away any right you have as a consumer to bring a claim in another court, including the court of your place of residence, and it does not stop you complaining to a competent state authority.

Language. These Terms are published in Uzbek, Russian and English. If the versions differ, the Uzbek version prevails.

Other. If any part of these Terms is invalid, the rest still applies. You may not transfer your account or these Terms to anyone else.

Contact: "UMR KO" MCHJ, Navoiy viloyati, Navoiy shahri, M.Tarobiy shoh ko'chasi, 42-uy, 117-xonadon · Support: support@hormang.co.uz · Technical and security: tech@hormang.co.uz · Partnerships and advertising: sales@hormang.co.uz · General: info@hormang.co.uz · +998 70 183 01 45 · Telegram: @hormang_support